Shipping & returns

Shipping & returns

Ruskovilla Switzerland is based in Switzerland. All orders will be processed and shipped from Zurich, after your payment has been received.

Free delivery

All products that can be moved to a shopping cart on this website are available for order. For products that are in stock in Ruskovilla Switzerland’s warehouse in Switzerland, the usual time of delivery is 2-4 working days excluding weekends and public holidays. In case the product is not available locally, a delivery time of 2-4 weeks is expected from the moment of receiving the payment. This information is shown for every product available for purchase on this website. Please bear in mind that these expected delivery times are indicative and without any obligation on the part of Ruskovilla Switzerland. We will do our best to get the products to you as quickly as possible. Please contact our customer service (ruskovilla@ruskovilla.ch) in case of any questions.

All orders are shipped by Swiss Post. If the width of the shipment is less than 3 cm, the shipment may be posted as a letter.

Delivery in EU/EEA (Norway, Iceland, Liechtenstein)

Ruskovilla Switzerland delivers mainly to Switzerland and EU/EEA (Norway, Iceland, Liechtenstein) countries. We cannot guarantee delivery to other countries, but it is possible to inquire for potential delivery to another country via our email address (ruskovilla@ruskovilla.ch).

Please note: Orders shipped internationally may be subject to customs inspection and possible duties and taxes in the customer’s recipient country. Ruskovilla Switzerland is not liable for any delay of delivery or any duties, taxes or fees incurred from import into recipient’s country.

Delivery to your home or your work addresses

Your order will be shipped to the address that you provide to us. If you would like your order to be shipped to your work address, please make sure you provide the relevant additional address information, including company name and floor. We do not ship parcels to mailbox addresses (postfach).

Delivery as a gift

Would you like to suprise a friend or (new) family member with a Ruskovilla gift? We would be happy to ship your order directly to your friend’s or family member’s address. Please provide us with complete address information concerning both the recipient and your address. If you would like us to include a specific note, please send an email with your order number and message you would like to include to: ruskovilla@ruskovilla.ch. Another great gift option is to give a Ruskovilla Switzerland gift certificate, that the recipient can use on an item of their choice in our webshop.

Leaving parcels on your doorstep

Should you not be at home at the time of delivery, Swiss Post may deposit the parcel in front of your door. If you do not want this to happen, you can contact the post office by telephone or e-mail in advance (phone: 0848 888 888, e-mail: kundendienst@post.ch). The corresponding changes are then stored in the Swiss Post system.

Transport damage

Please inspect the package carefully upon receipt and promptly report any damage.
In case of any defects or false or incomplete delivery, please immediately notify us. We will will provide you with instructions for the return of the affected products and will replace your order upon receipt.

Returns

Would you like to return or exchange your order? You may exchange or return your online purchase within 14 days of the date of shipment of the order. Orders can be sent back to Ruskovilla Switzerland as a customer return.

Please use the original packaging for your return shipment. We recommend returning your order using the Swiss Post services. You are responsible for paying the postal fees caused by exchange and return.

Return information
With your return order, please include your information (name, address, order details, reason for returning, whether you would like another size/color or return of payment) in the package with the items you would like to return. The customer is liable for any returned item until Ruskovilla Switzerland has received it.

Address for returns
Ruskovilla Switzerland
Postfach
8802 Kilchberg
SWITZERLAND

Please contact our customer service in case of any questions.