Shipments and returns

Shipments

We are delighted that you are shopping with us and would like to show our appreciation with FREE shipping on all orders!

Packages are generally dispatched within 1-2 days after the receipt of payment, via Swiss Post services. Shipping times may vary according to destination country: 

Switzerland: 1-7 working days

Europe (EU and non-EU): 4-14 working days

Unfortunately we are not able to deliver outside Europe at the moment. Please contact us via ruskovilla@ruskovilla.ch in case of questions.

Please note that Ruskovilla Switzerland cannot take responsibility for shipments being delayed in customs in the country of destination. We are also not responsible for any additional customs costs incurred.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Backorders

If a product is being backordered please allow us a few more days for shipping. 

Returns

If you have purchased the wrong size, we are happy to exchange it for you for another product size. You have 14 days to exchange or return your product. You should return the item in its original condition and packaging. The customer is liable for all postage costs. We recommend using a "signed for" service for all returns. 

We do not take back or exchange products on sale. Any returned item is your responsibility until it reaches us.

Dealing with returns can take up to 30 days from the time we receive them. We ask for your patience.